Managed Services, Epic Experienced Associate

At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency. These individuals analyse client needs, implement software solutions, and provide training and support for seamless integration and utilisation of business applications, enabling clients to achieve their strategic objectives. In Epic consulting at PwC, you will specialise in providing consulting services for Epic software solutions. Your work will involve possessing in-depth knowledge of Epic applications and assisting clients in optimising operational efficiency through analysis, implementation, training, and support.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

The Opportunity

The Epic Experienced Associate supports the design, configuration, testing, implementation, and ongoing optimization of assigned Epic applications. This role partners with operational stakeholders, subject matter experts (SMEs), and IT teams to gather requirements, improve workflows, and support system enhancements. The Epic Experienced Associate contributes to application build and maintenance activities, participates in project work, supports upgrades, and helps ensure system reliability and user adoption. This is a professional individual contributor role working under general supervision, with increasing responsibility for independent work.

Analysis / Design

- Participate in needs assessments and gather business/clinical requirements

- Assist in designing and configuring Epic workflows aligned to operational needs

- Collaborate with SMEs to improve workflow efficiency and resolve system issues

- Support functional and integrated testing, including test script development

- Assist in user access/security configuration under established governance

- Support migration of build to production environments

Clinical / Business Knowledge

- Develop working knowledge of assigned clinical or business operations

- Partner with operational teams to support workflow design and system enhancements

- Participate in meetings to provide application expertise and support

Testing

- Performs unit testing of all need build they are assigned and assists other application analyst as needed.

- Perform functional and integrated testing of software to ensure that design objectives are met, including development and validation of testing scripts.

Maintenance/Support

- Supports and troubleshoots interfaces for inbound/outbound transaction errors; helps monitor interface error queues.

- Troubleshoots application issues, with/without vendor assistance to resolution.

- Adheres to change control processes per best practice and processes defined to protect the system(s).

Administrative Documentation Requirements

- Develops policies and procedures in collaboration with clinicians, other system analyst team members, and IT Epic team manager

- Creates and maintains system documentation; ensuring that documentation is updated accurately and timely.

What You Must Have

-Bachelor's Degree

- 1 year of experience

What Sets You Apart

- At least 1 year of experience in US Healthcare

- Any Epic certification

- Knowledge of US healthcare workflows, including clinical, revenue cycle or operational

- Knowledge of technical product roadmaps and determines support requirements

- Team orientation and proven ability to work across boundaries up and down the organization

- Innovative problem-solving skills and excellent written, briefing, and communication skills

- Knowledge of industry standards and audit requirements

- Prioritizing workloads, meeting deadlines, managing several broad-scope projects at one time, and utilizing time effectively for staff and self

- Interpersonal skills in dealing effectively with diverse skill sets and personalities

- Project management skills for cross-team and internal projects

The salary range for this position is: $63,000 - $140,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance

As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law. 

PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.

Learn more about how we work: https://pwc.to/how-we-work

For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws.  At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.